M+S Renewables is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data, as well as your rights in relation to that data.

WHO WE ARE

M+S Renewables is the controller of any personal data you provide to us. Our registered office is Unit 2, Tetron Business Park, Tetron Way, Swadlincote, Derbyshire, DE11 0AF. If you have any questions about how we handle your data, please contact us at info@mandsrenewables.com.

SUMMARY OF HOW WE USE YOUR DATA AND YOUR RIGHTS

We use your data to provide and improve our products and services, including marketing, research, customer feedback, and compliance with legal obligations. You have the right to:

• Object to certain types of processing.

• Withdraw consent where applicable.

• Request access, correction, deletion, or restriction of your data.

• Unsubscribe from marketing communications at any time.

To exercise your rights, please contact us at info@mandsrenewables.com.

INFORMATION WE COLLECT FROM YOU

We collect data in the following ways:

• When you enquire, purchase, or use our services.

• Through our website, social media, or other digital platforms.

• When you provide feedback or interact with our marketing activities.

• Through security measures such as CCTV at our premises.

The personal data we collect includes, but is not limited to, your name, contact details (email, phone number, address), feedback, and online behaviour where cookies are used.

INFORMATION WE RECEIVE FROM THIRD PARTIES

Occasionally, we may receive data from third parties who have ensured compliance with data protection regulations. This data helps us provide relevant services and offers.

HOW WE USE YOUR DATA AND THE LEGAL BASIS

We process your data under the following legal bases:

• Contractual necessity: When you buy a product or service from us.

• Legitimate interest: For business operations such as customer support, research, fraud prevention, and marketing.

• Consent: Where you have explicitly agreed, such as for marketing communications.

• Legal obligation: When required to comply with regulations.

DATA SHARING

We do not sell your data. However, we may share it with:

• Service providers assisting in service delivery (e.g., payment processors, IT support, installers, and warranty providers).

• Regulatory authorities and law enforcement when required by law.

• Secure third-party tools used for customer feedback or satisfaction surveys.

Any data shared with external parties is processed securely and in compliance with data protection laws.

INTERNATIONAL TRANSFERS

We do not routinely transfer your data outside the UK or EEA. If such a transfer becomes necessary, we will ensure appropriate safeguards are in place to protect your data.

 

 

COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies to enhance user experience and analytics. You can adjust your browser settings to reject cookies. For more information, refer to our Cookie Policy.

DATA RETENTION

We retain your personal data only as long as necessary for business operations, legal obligations, or dispute resolution. Retention periods include:

• Customer records: For the duration of the warranty or as required to support ongoing customer service and compliance obligations.

• Marketing preferences: Opt-out preferences are retained indefinitely to ensure we do not contact you again for marketing purposes.

• Other personal data: As required by legal, regulatory, or business needs.

YOUR RIGHTS

You have the right to:

• Access your data.

• Request corrections or deletions.

• Object to processing or request restrictions.

• Request data portability.

• Withdraw consent for marketing communications.

To exercise your rights, contact us at info@mandsrenewables.com.

COMPLAINTS

If you are dissatisfied with how we handle your data, you can contact us at info@mandsrenewables.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any significant changes will be communicated through our website or directly to affected individuals.

CONTACT DETAILS

For any data protection queries, please contact our Data Protection Lead at:
info@mandsrenewables.com
M+S Renewables
Unit 2, Tetron Business Park
Tetron Way
Swadlincote
Derbyshire
DE11 0AF

Effective Date: 20 April 2025
Next Review Date: 20 April 2026
Version: 1.0